365ace app Frequently
Asked Questions
Everything Bangladeshi players need to know about registering, depositing via bKash and Nagad, cricket betting, slots, bonuses, account security, and responsible gaming on 365ace app — answered clearly in one place.
Register your 365ace app account in under two minutes. All you need is a valid email address, mobile number, and confirmation that you are 18 years or older. KYC verification is required before your first withdrawal.
Deposit instantly using bKash, Nagad, Rocket, or Upay — the most popular mobile wallets in Bangladesh. Deposits are credited within minutes and there are no platform-side fees on standard transactions.
Bet on BPL, IPL, T20 World Cup, and all major cricket tournaments at 365ace app. Pair that with hundreds of certified slots from Pragmatic Play, NetEnt, Microgaming, and more for a complete gaming experience.
Every bonus at 365ace app comes with clearly stated wagering requirements, eligible games, and expiry dates. We publish full bonus terms so you always know exactly what is needed before you can withdraw bonus-derived winnings.
365ace app uses 128-bit SSL encryption across all pages and transactions. Your personal data and payment details are protected at every step. We enforce strict KYC and anti-money-laundering checks to keep the platform safe for all players.
Set deposit limits, activate a time-out, or request a self-exclusion at any time at no cost. 365ace app is committed to player welfare and provides direct access to professional support resources for players in Bangladesh.
Account & Registration
How do I create an account on 365ace app?
Creating a 365ace app account takes under two minutes. Visit the 365ace app Login page, click the registration option, and fill in your username, email address, mobile number, and password. You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before your account is activated.
What documents are needed for KYC verification on 365ace app?
365ace app requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. A clear photo or scan of the front and back of your chosen document is sufficient. KYC is typically reviewed within 24 hours of submission.
I forgot my 365ace app password — how do I reset it?
On the 365ace app Login page, click the "Forgot Password" link and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. If you do not receive the email, check your spam folder or contact our support team at [email protected] for manual assistance.
Can I have more than one account on 365ace app?
No. 365ace app strictly enforces a one-account-per-player policy. Duplicate accounts are detected during KYC and payment verification. If a duplicate is found, both accounts may be suspended and any balances may be voided. If you accidentally created a second account, contact support immediately to resolve the situation.
How do I close my 365ace app account permanently?
To permanently close your 365ace app account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and confirm that any remaining balance should be withdrawn before closure. Our team will process the request within 48 hours.
Deposits & Withdrawals
How do I deposit money into my 365ace app account using bKash?
To deposit via bKash on 365ace app, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete a Send Money transfer to the designated 365ace app bKash merchant number. The minimum deposit via bKash is ৳500.
How long does a bKash deposit take to appear on 365ace app?
bKash deposits on 365ace app are credited instantly in most cases — usually within 1 to 5 minutes of the transfer being completed. During periods of high traffic or network maintenance, processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact support with your bKash transaction ID.
Can I deposit using Nagad or Rocket on 365ace app?
Yes, 365ace app accepts deposits via Nagad and Rocket in addition to bKash. The process is identical for both: select your preferred method in the Deposit section, enter your transfer amount, and complete the payment through your Nagad or Rocket mobile wallet app. Deposits via all mobile money methods are credited within minutes.
What is the minimum withdrawal amount on 365ace app?
The minimum withdrawal amount on 365ace app is ৳500 for mobile money methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum withdrawal is ৳1,000. Withdrawal amounts must not include funds subject to an active bonus wagering requirement.
How long do withdrawals take on 365ace app?
Withdrawals to bKash, Nagad, and Rocket are typically processed within 2 to 6 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or City Bank usually take 1 to 3 business days. All withdrawal requests require a completed KYC verification before they can be approved.
Does 365ace app charge fees on deposits or withdrawals?
365ace app does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile money provider or bank may apply their own transaction charges — for example, bKash applies a standard Send Money fee. We recommend checking your wallet provider's current fee schedule before initiating a large transfer.
My withdrawal was rejected — what should I do?
A withdrawal rejection on 365ace app is usually caused by one of three things: incomplete KYC verification, an active bonus wagering requirement on your balance, or a mismatch between the withdrawal account and the account used for deposits. Check your account status, complete any pending verification steps, and contact [email protected] if the issue persists.
Bonuses & Promotions
What welcome bonus does 365ace app offer to new players?
365ace app offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus details, including the percentage match, maximum bonus amount in BDT, and any minimum deposit threshold, are published on the Promotions section of the site. Bonus terms including wagering requirements apply — always read the full conditions before claiming.
What is a wagering requirement and how does it work on 365ace app?
A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit) before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing bonus-derived funds. Not all game types contribute equally — check the specific bonus terms on 365ace app for contribution rates by game category.
Do free spins winnings have wagering requirements on 365ace app?
Free spins awarded as part of a 365ace app promotion typically produce winnings credited as bonus funds, which are subject to the wagering requirement stated in the promotion's terms. The number of spins, the eligible game(s), and the wagering multiplier are all specified per promotion. Free spins awarded as part of a no-wagering promotion are credited directly as withdrawable cash.
Does 365ace app have a loyalty or VIP programme?
365ace app rewards regular players through a tiered loyalty programme. As you accumulate wagering points, you progress through loyalty levels that unlock benefits such as higher withdrawal limits, faster processing times, dedicated account management, and exclusive reload bonuses. Full details of the loyalty programme tiers and point accrual rates are available in your account dashboard.
Can I claim a bonus during Eid or Pohela Boishakh on 365ace app?
365ace app regularly runs seasonal promotions aligned with major events in Bangladesh, including Eid, Pohela Boishakh (Bengali New Year), and major cricket tournaments like the BPL and T20 World Cup. Seasonal bonus offers are announced on the Promotions page and via email to opted-in players. Keep an eye on the site during these periods for limited-time offers.
Safety & Responsible Gaming
Is 365ace app safe to use in Bangladesh?
365ace app uses 128-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and payment details are stored securely and are never shared with unauthorised third parties. We follow strict KYC and AML procedures to maintain a safe and reliable platform for players across Bangladesh.
What should I do if I think my 365ace app account has been compromised?
If you suspect unauthorised access to your 365ace app account, contact our support team immediately at [email protected] with the subject line "Account Security Issue". Our team will place a temporary hold on the account, investigate the activity, and guide you through resetting your credentials. We recommend using a strong, unique password and enabling any available two-factor authentication features.
What is the minimum age to play on 365ace app?
The minimum age to register and play on 365ace app is 18 years old. This is a strict requirement enforced through our KYC identity verification process. Any account found to be operated by a person under the age of 18 will be immediately suspended and all funds forfeited. 365ace app is strictly for adults aged 18 and above.
How do I self-exclude from 365ace app if gambling is becoming a problem?
To self-exclude from 365ace app, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Specify your preferred exclusion period — options include 6 months, 1 year, 2 years, or permanent. Your account will be suspended within 24 hours, all marketing communications will cease, and any eligible balance will be returned to your registered payment method.
Can I set deposit limits to control my spending on 365ace app?
Yes. 365ace app allows players to set daily, weekly, or monthly deposit limits on their account at any time. To request a limit, email [email protected] specifying the limit type and amount in BDT. Limit increases require a 7-day cooling-off period before they take effect; limit reductions are applied immediately. This tool is free and available to all verified players.
Cannot find the answer you need in this FAQ? Our support team is available 24 hours a day, 7 days a week. Write to us at [email protected] and we will respond within a few hours. Please include your username and a clear description of your issue.
For self-exclusion, deposit limit requests, time-out activations, or any responsible gaming concern, email [email protected] with the subject line "Responsible Gaming Request". All such requests are handled by a dedicated team with full confidentiality and processed within 24 hours.
Ready to Start Playing at 365ace app?
Now that you have the answers, explore everything 365ace app has to offer — cricket betting, slots, live casino, and more — all available to players across Bangladesh.