Privacy Policy — 365ace app
Your privacy matters to us. This Privacy Policy explains exactly what personal data 365ace app collects, why we collect it, how it is stored and protected, and what rights you hold over your information as a player based in Bangladesh. We are committed to handling all personal data with transparency and care.
All data transmitted between your device and 365ace app servers is protected by industry-standard SSL/TLS encryption. Your credentials, financial details, and personal records are never sent in plain text.
As a 365ace app player you hold clear rights over your personal information — including the right to access, correct, restrict, or request deletion of your data. We provide straightforward channels to exercise these rights at any time.
365ace app does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Data is shared only with trusted service partners who are bound by strict contractual data-protection obligations.
We use cookies strictly for platform functionality, session management, fraud prevention, and anonymous analytics. We do not use third-party advertising cookies that track you across unrelated websites.
Player data is stored on secured servers with restricted access controls, regular security audits, and automated threat monitoring. Access to personal data is limited to authorised personnel on a strict need-to-know basis.
We do not retain personal data longer than necessary. Account data is held for the duration of your active relationship with 365ace app plus any legally mandated retention period. Inactive account data is reviewed and purged on a scheduled cycle.
Information We Collect
365ace app collects personal data from players in Bangladesh through several channels: the registration form, ongoing use of the platform, KYC identity verification, payment processing, customer support interactions, and automatically through your device and browser when you visit the site. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy.
1.1 Registration & Account Data
When you create a 365ace app account, we collect the following information:
- Full legal name as it appears on your government-issued identity document.
- Date of birth (used to verify that you meet the 18+ age requirement).
- Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
- Email address and mobile phone number.
- Username and encrypted password (passwords are never stored in plain text).
- Preferred currency (Bangladeshi Taka — ৳ BDT).
1.2 KYC & Identity Verification Data
To comply with our Know Your Customer (KYC) obligations and to confirm player identity and age, we may collect:
- Scanned or photographed copies of your National Identity Card (NID), passport, or driving licence.
- Proof of residential address such as a utility bill or bank statement dated within the past three months.
- Source-of-funds documentation for large transactions or where required by our anti-money-laundering (AML) procedures.
- Selfie photographs used for facial-comparison verification where required.
1.3 Financial & Transaction Data
We record all financial transactions conducted through your 365ace app account, including:
- Deposit and withdrawal amounts, dates, and payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank).
- Mobile money wallet numbers or bank account identifiers associated with transactions (stored in encrypted form).
- Transaction reference numbers and processing statuses.
- Wagering history: game titles, stake amounts, outcomes, and timestamps.
1.4 Technical & Device Data
When you access 365ace app via web browser or mobile application, we automatically collect certain technical data:
- IP address and approximate geolocation derived from it.
- Device type, operating system, and browser version.
- Session duration, pages visited, click patterns, and navigation flow (used for platform improvement and fraud detection).
- Cookie identifiers and similar tracking technologies (see Section 5 — Cookies).
1.5 Customer Support Data
If you contact 365ace app support via live chat or email at [email protected], we retain records of those communications, including the content of messages, timestamps, and any attachments you provide. These records are used to resolve your query and to improve our support service quality.
How We Use Your Data
365ace app uses the personal data it collects for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. The table below summarises the primary purposes for which we process personal data and the type of data involved in each case.
Marketing Communications
365ace app may send you promotional emails or SMS messages about bonuses, seasonal offers (such as Eid promotions or BPL cricket season specials), and new game launches — but only where you have given explicit consent to receive such communications during registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in your account profile or by emailing [email protected] with the subject line "Unsubscribe".
Legal Basis for Processing
365ace app processes personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:
- Contractual necessity: Processing that is required to fulfil our obligations under the Terms & Conditions you accepted when opening your account — including account management, payment processing, and game delivery.
- Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, age-verification requirements, and responses to lawful requests from law enforcement authorities.
- Legitimate interests: Processing that serves our legitimate business interests where those interests are not overridden by your rights and freedoms — including fraud detection, platform security, and anonymised analytics used to improve our services.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional data-sharing with third-party analytics providers. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Data Sharing & Third Parties
365ace app does not sell, rent, or trade your personal information. We share personal data with third parties only in the circumstances described below, and only to the extent necessary for each purpose. All third-party partners who receive personal data from 365ace app are required to handle it in accordance with applicable data protection standards and are bound by contractual obligations that restrict them from using the data for any purpose other than the one for which it was shared.
4.1 Payment Service Providers
To process your deposits and withdrawals, we share necessary financial data (such as transaction amounts and your payment method identifier) with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers operate under their own privacy policies and are subject to their respective regulatory frameworks.
4.2 Game Technology Providers
Games on 365ace app are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO. These providers receive session tokens and anonymised player identifiers necessary to deliver and record game outcomes. They do not receive your full name, address, or payment details.
4.3 Identity Verification Partners
To fulfil our KYC obligations, we may share identity documents and related data with third-party identity verification service providers. These partners are bound by strict data-processing agreements and are authorised to use your data only for the purpose of verifying your identity on behalf of 365ace app.
4.4 Legal & Regulatory Authorities
365ace app will disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or in connection with an investigation into suspected illegal activity including fraud, money laundering, or match-fixing. We will notify affected players of such disclosures where we are legally permitted to do so.
4.5 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of the assets of 365ace app, personal data held by the platform may be transferred to the successor entity. We will notify registered players by email or via an on-platform notice before any such transfer takes place and will ensure that the receiving entity is bound by privacy obligations at least as protective as those in this Privacy Policy.
Data Retention & Storage
365ace app retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies to the main categories of personal data we hold:
- Active account data (registration details, contact information, preferences): retained for the full duration of your active account plus a minimum of 5 years after account closure to comply with financial record-keeping obligations.
- KYC and identity verification documents: retained for a minimum of 5 years from the date of verification or the date of account closure, whichever is later, in line with anti-money-laundering record-keeping requirements.
- Transaction and wagering records: retained for a minimum of 5 years from the date of each transaction for AML compliance and dispute-resolution purposes.
- Customer support communications: retained for 3 years from the date of the last interaction, unless the matter relates to an ongoing legal or regulatory proceeding.
- Technical and device data (logs): retained for up to 13 months for fraud detection and platform security purposes, then anonymised or deleted.
- Marketing consent records: retained for the duration of the consent plus 3 years as evidence of compliance.
When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be attributed to you. Anonymised aggregated data (e.g., platform usage statistics) may be retained indefinitely for analytical purposes.
Your Privacy Rights
As a player on the 365ace app platform, you hold the following rights in relation to the personal data we hold about you. These rights may be exercised at any time by contacting our support team at [email protected] with the subject line "Data Rights Request". We will respond to all rights requests within 30 calendar days of receipt.
Please note that some rights are subject to limitations. For example, the right to erasure does not apply where retention of your data is required by law (such as AML record-keeping requirements). Where we are unable to fulfil a rights request in full, we will explain the reason clearly in our response.
Data Security Measures
365ace app implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Our security framework includes the following key controls:
- Transport Layer Security (TLS): All data in transit between your device and 365ace app servers is encrypted using TLS 1.2 or higher. HTTP connections are automatically redirected to HTTPS.
- Password hashing: Account passwords are stored using a one-way cryptographic hash function with per-account salting. Plain-text passwords are never stored or logged anywhere on our systems.
- Access controls: Access to personal data is restricted to authorised 365ace app staff on a strict need-to-know basis. All staff with access to personal data undergo security awareness training and are bound by confidentiality obligations.
- Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts via the security settings panel. 365ace app's own administrative systems require multi-factor authentication for all staff access.
- Regular security audits: Our platform undergoes periodic security assessments and vulnerability scanning. Critical findings are remediated on a priority basis.
- Incident response: 365ace app maintains a documented data breach response procedure. In the event of a breach that poses a risk to player rights and freedoms, affected players will be notified promptly with details of the breach and steps being taken to address it.
- Firewall and intrusion detection: Server infrastructure is protected by firewall rules and real-time intrusion detection systems that monitor for suspicious activity patterns.
Contact & Policy Updates
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 365ace app handles your personal data, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries within 30 calendar days.
How to Reach Us
Email: — use the subject line "Privacy Enquiry" or "Data Rights Request" so your message is routed to the appropriate team member promptly.
All communications regarding privacy matters are handled in English. Please include your registered username and a clear description of your request or concern to help us process your enquiry efficiently.
Updates to This Privacy Policy
365ace app reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will:
- Post the revised Privacy Policy on this page with an updated effective date clearly displayed at the top of the document.
- Send a notification to your registered email address summarising the key changes, where we hold a valid email address for your account.
- Display a prominent notice on the 365ace app platform for a period of at least 14 days following publication of the revised policy.
Your continued use of the 365ace app platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting support.
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