Play Smart. Stay Safe.
Game Responsibly with 365ace app
At 365ace app, we believe gambling should always be a source of entertainment — never stress or hardship. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support they need to stay in control of their play.
Set daily, weekly, or monthly deposit caps and wagering limits directly from your 365ace app account settings. Limits take effect immediately and can only be reduced — not increased — without a mandatory cooling-off period.
Any 365ace app player can request a temporary or permanent self-exclusion at any time by contacting our support team. During a self-exclusion period your account is suspended and you will not receive any promotional communications.
Need a short break without full self-exclusion? The time-out feature lets you pause your 365ace app account for 24 hours, 7 days, or 30 days. During a time-out you cannot log in, deposit, or place bets.
365ace app enforces an 18+ age policy on all accounts. Identity documents are verified during KYC onboarding to confirm every player's age before any deposit or wagering is permitted. Underage gambling is strictly prohibited.
Enable session-duration reminders in your account settings to receive periodic on-screen alerts showing how long you have been playing and how much you have wagered during your current session.
Our support team handles all responsible gaming requests with strict confidentiality. You can reach us at [email protected] at any time. We connect players with professional counselling resources when needed.
Our Commitment to Safe Play
365ace app was built with one foundational principle: gambling is entertainment. Like watching a BPL cricket match or enjoying a Pohela Boishakh celebration, playing at 365ace app should add enjoyment to your life — not create financial pressure, relationship strain, or emotional distress. We take that responsibility seriously, and we have embedded responsible gaming into the core of how our platform operates for players across Bangladesh.
Our responsible gaming programme is not a disclaimer or a checkbox — it is an active, ongoing commitment backed by real tools, trained support staff, and clearly communicated policies. Every player who opens a 365ace app account is subject to our age-verification process, has access to our full suite of player-protection tools from day one, and can reach our support team at any point to request assistance, a limit reduction, or account suspension.
We recognise that a small proportion of players can develop patterns of gambling that become harmful. 365ace app is committed to identifying these patterns early, providing resources and tools to affected players, and where necessary suspending accounts to protect player welfare — even when this is not in the commercial interest of the platform. Player safety comes first.
Age Restriction & Verification
How We Verify Age
Age verification takes place at two stages of your relationship with 365ace app:
- At registration: You are required to confirm that you are aged 18 or above by accepting our Terms & Conditions, which include a clear age declaration.
- During KYC verification: Before your first withdrawal (and in some cases before your first deposit is processed), our KYC team will request a copy of a valid government-issued identity document — such as your Bangladesh National Identity Card (NID), passport, or driving licence — to confirm your date of birth. Accounts that cannot confirm the 18+ age requirement will be suspended pending verification.
Protecting Underage Individuals in Your Household
If you share a device or computer with younger family members, we strongly recommend taking the following precautions to prevent underage access to the 365ace app platform:
- Always log out of your 365ace app account when you are not actively using it.
- Never share your account password with other household members, including older teenagers.
- Consider installing parental control software on shared devices. Reputable free tools include Google Family Link and Microsoft Family Safety, both of which can restrict access to gambling websites on Android, iOS, and Windows devices.
- Keep your mobile money wallet credentials (bKash PIN, Nagad PIN) private and separate from your 365ace app account password so that underage users cannot initiate deposits even if they access your account.
Player Protection Tools
365ace app provides a comprehensive set of player protection tools that are available to every registered player at no cost. These tools are designed to give you full control over your gambling behaviour and to help you maintain a healthy relationship with gaming. All tools can be activated by contacting our support team at [email protected] — requests are processed within 24 hours.
Set a maximum amount you can deposit into your 365ace app account per day, week, or month. Once your limit is reached, no further deposits are accepted until the limit period resets. Limit reductions take effect immediately; increases require a 7-day waiting period.
Define the maximum amount you are willing to lose over a set period. When your net losses reach the cap, your account is automatically restricted from placing further bets until the limit period expires. A clear on-screen notification is displayed when you approach your limit.
Restrict the total amount you can stake across all games per session, day, week, or month. This tool is especially useful for slots and live casino players who want to manage their pace of play as well as their total expenditure.
Set a maximum session duration after which you are automatically logged out. You can choose session limits of 30 minutes, 1 hour, 2 hours, or a custom duration. This tool prevents extended unplanned play sessions and encourages regular breaks.
Enable periodic pop-up reminders at 15-minute, 30-minute, or 60-minute intervals. Each reminder displays your current session duration, total amount wagered, and net win/loss for the session, helping you make an informed decision about whether to continue playing.
Review your complete transaction history, wagering history, and win/loss statements at any time from your account dashboard. Transparent access to your own data helps you track spending habits and identify changes in your gambling patterns.
Deposit & Wagering Limits
Managing how much money you put into your 365ace app account is one of the most effective ways to keep gambling within budget. Our deposit and wagering limit tools are free, easy to set, and take effect immediately upon request. We encourage every player to set limits that reflect their personal financial situation before placing their first bet.
How to Set a Deposit Limit
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Log in to your 365ace app account
Access your account using your registered username and password via the 365ace app Login page.
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Navigate to Account Settings > Responsible Gaming
Find the Responsible Gaming section within your account settings panel. All limit tools are grouped here for easy access.
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Select your limit type and period
Choose from daily, weekly, or monthly deposit limits. Enter the maximum amount in Bangladeshi Taka (৳) that you wish to allow for the chosen period.
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Confirm and save
Confirm your limit. Reductions take effect immediately. If you wish to increase a limit, a mandatory 7-day review period applies before the increase is activated — this cooling-off window is intentional and cannot be waived.
Remember that deposit limits apply to all payment methods combined — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. You cannot bypass a deposit limit by switching to a different payment method.
Self-Exclusion & Time-Out
If you feel that gambling is becoming a problem or that you need a break from the platform, 365ace app offers two levels of account suspension: a short-term time-out and a longer-term self-exclusion. Both options are available to every registered player, are processed without judgment, and are free of charge.
Time-Out
A time-out is a short-term voluntary suspension of your 365ace app account. During a time-out:
- You cannot log in to your account.
- You cannot make any deposits or place any bets.
- All promotional communications (email, SMS) are suspended for the duration of the time-out.
- Your account data and balance are preserved and will be available when the time-out expires.
Time-out periods available: 24 hours, 7 days, or 30 days. To request a time-out, contact our support team at [email protected] with the subject line "Time-Out Request".
Self-Exclusion
Self-exclusion is a longer-term suspension intended for players who feel that gambling is having a serious negative impact on their life. Self-exclusion periods available from 365ace app are 6 months, 1 year, 2 years, or permanently. During a self-exclusion period:
- Your account is fully suspended and cannot be accessed.
- All promotional and marketing communications are permanently halted until the exclusion is lifted.
- Any pending withdrawals at the time of self-exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
- Self-exclusion cannot be reversed before the chosen period has elapsed. Once applied, the suspension is final for the selected duration.
- Upon expiry of a self-exclusion period, a mandatory 48-hour cooling-off window applies before account reactivation is permitted.
Warning Signs of Problem Gambling
Problem gambling can affect anyone regardless of income, age, or experience. It tends to develop gradually, and many players do not recognise the signs until the impact on their finances, relationships, or mental health has already become significant. The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these patterns in yourself or someone you care about, we encourage you to seek help without delay.
How to Request Help
Requesting help from 365ace app is straightforward, confidential, and judgment-free. Our support team is trained to handle responsible gaming requests with care and sensitivity. Whether you want to set a deposit limit, activate a time-out, request a full self-exclusion, or simply talk through your concerns, we are here to help.
Follow the steps below to get in touch with our responsible gaming support team:
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Compose an email to our support team
Send your request to [email protected]. Use a clear subject line such as "Responsible Gaming Request", "Self-Exclusion Request", "Deposit Limit Request", or "Time-Out Request" so your email is routed directly to our responsible gaming team.
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Include your account details
Provide your registered username and the email address linked to your 365ace app account. This allows our team to locate your account quickly and apply the requested measure without delay.
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Describe your request clearly
State exactly what you need — for example: "Please apply a daily deposit limit of ৳2,000 to my account" or "Please self-exclude my account for 6 months starting today." The more specific you are, the faster we can process your request accurately.
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Receive confirmation within 24 hours
Our team will process your request and send a confirmation email to your registered address within 24 hours. For self-exclusion and time-out requests, the restriction is applied to your account as soon as your identity is verified — typically within a few hours of receiving your email.
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Follow up if needed
If you do not receive a confirmation within 24 hours, please send a follow-up email with "URGENT — Responsible Gaming" in the subject line. Your wellbeing is our priority and we will respond as quickly as possible.
Support Resources & Contacts
In addition to the tools and support provided directly by 365ace app, we encourage players who are concerned about their gambling behaviour to seek independent professional support. The following resources offer free, confidential guidance and counselling for individuals and families affected by problem gambling in Bangladesh and internationally.
Our first point of contact for all responsible gaming requests. Email us at [email protected] with the subject line "Responsible Gaming". Available 24 hours a day, 7 days a week. All communications handled in English with full confidentiality.
The Government of Bangladesh operates a national mental health helpline that offers free counselling services to individuals experiencing stress, anxiety, addiction, or other mental health challenges. If gambling-related stress is affecting your wellbeing, this helpline is a confidential first step toward professional support.
Gamblers Anonymous is an international fellowship of people who share their experience, strength, and hope with each other so that they may solve their common problem and help others recover from a gambling disorder. Meetings are available online in English and are free to attend. Visit the official Gamblers Anonymous website for meeting schedules.
GamCare is a leading international provider of free information, advice, and support for anyone affected by gambling-related harm. Their online chat service and helpline are available in English and provide practical guidance on setting limits, self-exclusion, and accessing counselling. Visit gamcare.org.uk for more information.
BeGambleAware offers free, confidential support and information to help people make informed decisions about their gambling. Their resources include a free helpline, live chat, and a comprehensive library of self-help tools and guides. Available in English at begambleaware.org.
Problem gambling affects not just the individual player but also their family. Gam-Anon is an international support group for friends and family members of problem gamblers, providing a safe space to share experiences and find guidance on how to support a loved one through recovery.
Enjoy Gaming Within Your Limits
365ace app offers hundreds of slots, live casino tables, and cricket betting markets — all designed to be enjoyed responsibly. Set your limits, play at your pace, and have fun.